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Refund policy

Refund Policy

Our authenticity promise
Every decant is hand-filled to order from a genuine, full-size bottle. We never dilute or alter our fragrances in any way. Each atomizer is sealed in its own sealed bag before shipping.

All sales are final
Because every decant is opened and filled to order, we can't accept returns or offer refunds for change of mind, including if a scent isn't for you or performs differently on your skin. Longevity and projection vary with skin chemistry and climate.

A slightly alcohol-forward opening is normal for a freshly filled decant and settles within about 7-14 days. It is not a sign of dilution.

If something arrives leaking or damaged
Email support@norcalscentsco.com within 48 hours of delivery with your order number and clear photos of:

  • all items received, together in one photo
  • each atomizer in its zip-top bag (front and back)
  • the inside and outside of the mailer or box
  • any visible leak, residue, or damage

We'll refund based on the extent of the leakage or damage shown. Real transit leaks leave visible residue, so if the bags and packaging are clean and dry in the photos, we can't approve a leak claim.

If we made a mistake
If you received the wrong item or something else isn't right with your order, email us and we'll make it right.

Disputes
Please contact us before opening a chargeback or PayPal claim; most issues are resolved quickly by email. If a dispute is opened, we'll provide our order, tracking, and packaging records to the payment processor. We may stop direct communication and continue through the payment processor if messages become abusive.