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FAQ

Frequently Asked Questions

Straight answers about who we are, how we decant, and how your order gets to you.

Is NorCalScents legit?

Yes. We've been decanting and shipping authentic fragrances since 2008, and we've sent more than 15,000 atomizers to fragrance fans across the US. Our catalog includes 800+ designer, niche, and Middle Eastern fragrances.

Our promise:

  • Every decant is filled from a genuine, full-size bottle.
  • We never add anything — no alcohol, no water, no fillers. What's in your atomizer is exactly what was in the bottle.
  • Every order is hand-filled when you place it.

Have a question before you order? Email support@norcalscentsco.com.

Where do you buy your fragrances?

Every fragrance we sell is decanted from an authentic, full-size bottle. We buy our bottles from:

  • Established retailers
  • Trusted distributors
  • Trusted discounters
  • Online stores, directly

Genuine fragrances can vary slightly from batch to batch in color and scent. If the bottle you tried in a store came from a different batch, our decant may smell a little different. That's normal for authentic fragrance.

Why does my decant smell more like alcohol than I expected?

We never add alcohol or anything else. A few things can make a fresh decant seem more alcohol-forward:

  • Freshly filled decants need time to settle. Transferring fragrance into a new atomizer exposes it to air. It typically smells smoother and more blended after about 7–14 days.
  • The first few minutes are always the sharpest. Every fragrance, full bottles included, opens with its most alcohol-forward notes. Give it 10–15 minutes on skin before judging.
  • Batches vary. See the question above.

If something still seems off after a couple of weeks, email us. We'd rather hear about it than have you wonder.

Why is there tape around the neck of my atomizer?

That's plumber's tape (PTFE thread-seal tape). We wrap it around the threads under the sprayer to help prevent leaks, the same way plumbers seal a threaded pipe joint. PTFE is chemically inert, so it doesn't change your fragrance.

If the tape looks a little darker, that's normal. It has absorbed a small amount of fragrance, which means it's doing its job.

How do you pack my order?

  • Each atomizer's neck is threaded with plumber's tape to prevent leaks.
  • Each atomizer is sealed in its own small zip-top bag, so if anything ever leaks, it stays contained.
  • Orders of one or two atomizers: each atomizer is individually wrapped in extra layers of bubble wrap.
  • Orders of three or more atomizers: they're packed together in a rigid box.
  • Everything ships in a bubble mailer.
  • Every order includes a card explaining our packaging and the settling period.

How does shipping work?

We ship within the US via USPS. Choose Standard or Priority Mail at checkout. Standard shipping is free on orders of $45 or more. You'll receive tracking information by email once your order ships.

If we're ever away, we post a notice across the top of every page, so you'll know before you order that shipping will be delayed.

First order over $100? We'll email you a quick verification before shipping. Just reply within 3 days to confirm your phone number and address type. If we can't verify an order, we cancel it, and since payment is only collected when an order ships, you're never charged.

What if something arrives leaking or damaged?

If something arrives leaking or damaged, we'll make it right. (Because every decant is hand-filled to order, all other sales are final.) Here's what to do:

  • Email support@norcalscentsco.com within 48 hours of delivery with your order number.
  • Include clear photos of the items, the zip-top bags, the packaging, and any leak or damage.
  • We'll refund based on the extent of the leakage or damage shown.

For a wrong item or any other problem, email us and we'll work it out with you. Full details are in our Refund Policy.

What's a decant, and how is it different from a sample?

A decant is fragrance transferred from a full-size bottle into a smaller spray atomizer. Brand-made samples are usually tiny 1–2ml vials meant for a single try. A decant gives you enough to wear a fragrance several times, in different weather and settings, before committing to a full bottle. Available sizes are shown on each product page.

Tip: buy 5 or more items and get 10% off your entire order with code NORCAL10.

How many sprays will I get?

Size Approximate sprays
1ml 8–12
2ml 15–25
5ml 45–65
10ml 90–130

At 2–3 sprays per wear, a 5ml decant lasts roughly 15–30 wears. Actual counts vary with the atomizer and how you spray.

How should I store my decants?

Keep them cool, dark, and tightly capped. A drawer or a box is ideal. Avoid bathrooms, windowsills, and hot cars, where heat and light break fragrance down faster. Stored this way, decants keep well for years.

I'm new to fragrance. Where should I start?

Pick 3–4 fragrances from different scent families and wear each one for a few days. Spray 1–2 times on clean skin, don't rub, and give it a few hours. Fragrances change as they dry down.

A good mix to start with: one fresh or citrus scent, one floral, one warm or spicy, and one woody. Want to see what's trending? Browse New Arrivals.

Still have a question? Email support@norcalscentsco.com.