Frequently Asked Questions
Get expert answers to the most common questions about fragrance decants, samples, storage, authenticity, and application. Your complete guide to discovering new scents.
Table of Contents
- What exactly are fragrance decants and how do they differ from samples?
- How can I be sure the fragrances you sell are authentic and not counterfeit?
- How long will my decant or sample last, and how should I store it properly?
- How many sprays can I get from different sample sizes, and how long will they last me?
- What's the best way to apply fragrance samples to get the true scent experience?
- How do I choose the right fragrances to sample if I'm new to the fragrance world?
- Are fragrance decants and samples a good value compared to buying full bottles?
- What do fragrance notes mean, and how do I understand fragrance descriptions?
- How are your decants packaged and shipped to ensure they arrive safely?
- What's your return or exchange policy if I'm not satisfied with my purchase?
What exactly are fragrance decants and how do they differ from samples?
+Fragrance decants are portions of authentic fragrances transferred from original bottles into smaller containers, typically ranging from 1ml to 30ml, while samples are usually manufacturer-provided tiny vials (1-2ml) designed for initial testing.
Key Differences:
Decants:
- Size flexibility: Available in multiple sizes (2ml, 5ml, 10ml, 15ml, 30ml)
- Custom portioning: Created by transferring fragrance from authentic full-size bottles
- Better value: Cost per ml is significantly lower than retail bottles
- Practical testing: Enough product to test a fragrance over several days or weeks
- Quality containers: Housed in professional atomizer bottles for proper application
Manufacturer Samples:
- Limited quantity: Usually 1-2ml maximum
- Single-use focus: Designed for one or two applications
- Marketing tools: Created by brands for promotional purposes
- Packaging variety: May come in vials, sachets, or card samples
Why Choose Decants?
Decants offer the perfect middle ground between expensive full bottles and tiny samples that barely allow proper testing. With a 5ml decant, you can experience a fragrance's full development cycle multiple times, understand how it performs in different weather conditions, and make an informed decision about purchasing a full bottle.
How can I be sure the fragrances you sell are authentic and not counterfeit?
+We guarantee 100% authentic fragrances through rigorous sourcing and verification processes that we've refined over 17+ years in the fragrance industry.
Our Authentication Process:
Source Verification:
- Direct relationships: We purchase only from authorized retailers, department stores, and verified distributors
- Receipt documentation: Every bottle comes with proof of purchase from legitimate sources
- Batch tracking: We maintain detailed records of purchase dates, locations, and batch numbers
Quality Control Checks:
- Visual inspection: Each bottle is examined for authentic packaging, correct fonts, and proper construction
- Scent verification: We perform scent matching against known authentic samples
- Packaging analysis: We verify boxes, cellophane, batch codes, and security features
- Performance problems: Poor longevity or projection compared to descriptions
Return Process:
- Contact customer service: Email or call within 30-day window
- Return authorization: We provide prepaid shipping label
- Package securely: Use original packaging when possible
- Ship back: Drop off at any USPS location
- Processing: Refund issued within 5-7 business days of receipt
Exchange Options:
Direct Exchanges:
- Same fragrance, different size: Easy size upgrades or downgrades
- Different fragrance, same value: Try something new of equal value
- Credit for price difference: Upgrade to more expensive options with payment
- Store credit option: Receive 110% value as store credit vs. 100% refund
Exchange Benefits:
- Extended testing: Additional 30 days on exchanged items
- No restocking fees: All exchanges processed without additional charges
- Shipping covered: We pay return shipping on exchanges
Refund Structure:
| Situation | Refund Amount | Additional Benefits |
|---|---|---|
| Authenticity issues | 100% + shipping costs | If product is not authentic |
| Damage in transit | 100% replacement or refund | For shipping damage |
| Quality defects | 100% refund | Manufacturing or decanting errors |
| Misdescription | 100% refund | Product significantly different from description |
| Used samples over 50% | 50% refund | For heavily used items |
| No original packaging | 90% refund | 10% restocking fee when containers lost |
Exceptions and Limitations:
Non-Returnable Items:
- Clearance items: Final sale items marked as non-returnable
- Gift cards: Store credit cannot be refunded to original payment method
- Samples under 1ml: Due to size and testing nature, very small samples are final sale
Health and Safety Considerations:
- Contamination prevention: Opened items cannot be resold to other customers
- Sanitary protocols: All returned products are properly disposed of or used for testing
- Customer safety: We never resell returned fragrance products
Special Circumstances:
Shipping Issues:
- Lost packages: Immediate replacement or refund when carrier confirms loss
- Delayed delivery: Compensation for significantly delayed shipments
- Temperature damage: Full replacement for heat or cold damage during shipping
- Incorrect delivery: Expedited replacement for misdelivered packages
Return Process Details:
Step-by-Step Instructions:
- Initial contact: Email support@norcalscentsco.com with order number
- Reason documentation: Brief explanation of return reason
- Photo submission: Pictures of product condition (if applicable)
- Packaging guidelines: Instructions for secure return packaging
- Shipping label: Prepaid label emailed within 1 business day
- Tracking provided: Monitor return shipment progress
- Processing notification: Confirmation when return is received and processed
- Refund completion: Payment processed within 5-7 business days
Payment Method Considerations:
| Payment Method | Refund Timeline | Notes |
|---|---|---|
| Credit cards | 3-5 business days | To appear on statement |
| PayPal | 1-2 business days | For PayPal credit |
| Bank transfers | 5-10 business days | Depending on bank |
| Store credit | Immediate | Upon processing |
Customer Service Philosophy:
Our Commitment:
- Proactive support: Detailed consultation to prevent unsuitable purchases
- Education focus: Help customers understand their preferences better
- Long-term relationships: We prefer happy customers over single transactions
- Fair solutions: Reasonable accommodations for unique situations
Our return policy reflects our confidence in our products and commitment to customer satisfaction. We believe that discovering your perfect fragrance should be exciting, not risky.
Testing:
Authentic fragrances perform consistently in longevity and projection tests.
Red Flags We Avoid:
- Suspiciously low wholesale prices that indicate counterfeits
- Sources without proper business licensing or documentation
- Bottles with inconsistent labeling, poor construction, or unusual packaging
- Any fragrance that doesn't match our authenticated reference samples
Your Protection:
- Money-back guarantee: If any fragrance is proven inauthentic, we provide full refunds plus compensation
- Transparency: We share our sourcing information and are always available to discuss authenticity concerns
- Industry reputation: Our 17+ year track record and customer reviews speak to our commitment to authenticity
Remember: Authentic fragrances may have natural variations in color, consistency, and scent between batches.
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How long will my decant or sample last, and how should I store it properly?
+Properly stored fragrance decants maintain their quality for 3-5 years minimum, with many lasting decades when stored correctly. The key is protecting them from light, heat, and air exposure.
Optimal Storage Conditions:
Temperature Control:
- Cool storage: Keep between 60-70°F (15-21°C)
- Avoid temperature fluctuations: Don't store in bathrooms or near heating vents
- Refrigeration option: Cool (not freezing) storage can extend life significantly
Light Protection:
- Dark storage: Keep in original boxes or dark drawers
- UV avoidance: Never store in direct sunlight or bright artificial light
Air Exposure Minimization:
- Tight seals: Always ensure caps and atomizers are properly closed
- Minimal opening: Only open when applying, avoid unnecessary exposure to air
- Transfer quality: Our professional decanting process minimizes initial air exposure
Expected Longevity by Storage Method:
| Storage Method | Expected Longevity |
|---|---|
| Excellent storage (cool, dark, sealed) | 5-10+ years |
| Good storage (room temperature, dark) | 3-5 years |
| Poor storage (warm, bright, frequently opened) | 6 months - 2 years |
Signs of Degradation:
- Color changes: Darkening or unusual color shifts (some natural darkening is normal)
- Scent alterations: Loss of top notes, development of sour or rancid odors
- Consistency changes: Separation, cloudiness, or unusual texture
- Performance decline: Significantly reduced projection or longevity
Pro Storage Tips:
- Original packaging: Keep samples in provided boxes when possible
- Rotation system: Use oldest decants first to maintain freshness
- Climate control: Consider a wine refrigerator for valuable collection storage
- Documentation: Note purchase dates to track age and performance changes
How many sprays can I get from different sample sizes, and how long will they last me?
+Sample sizes provide varying numbers of applications depending on your usage patterns and spray technique. Here's our comprehensive breakdown based on 17+ years of customer feedback and testing.
Spray Count by Size:
| Size | Total Sprays | Light Application | Regular Wear | Heavy Application |
|---|---|---|---|---|
| 1ml sample | 8-12 sprays | 8-10 testing sessions | 4-6 wears | 2-4 wears |
| 2ml decant | 15-25 sprays | 15-20 testing sessions | 8-12 wears | 5-8 wears |
| 5ml decant | 45-65 sprays | 45-50 testing sessions | 20-30 wears | 15-22 wears |
| 10ml decant | 90-130 sprays | 90-100 testing sessions | 45-65 wears | 30-45 wears |
Usage Duration Guidelines:
1ml Sample:
- Casual testing: 2-3 weeks of occasional wear
- Daily evaluation: 4-6 days of regular application
- Decision making: Perfect for determining if you want more
5ml Decant:
- Thorough testing: 2-3 months of regular wear
- Seasonal evaluation: Full season testing in different weather
- Special occasions: 6+ months of event-only wear
10ml Decant:
- Extended wear: 3-6 months of regular use
- Travel companion: Perfect for vacations and business trips
- Signature scent backup: Supplement to full bottle collection
Factors Affecting Usage:
Application Style:
- Conservative sprayers: 1-2 sprays per wear (maximum longevity)
- Moderate users: 3-4 sprays per wear (balanced approach)
- Heavy appliers: 5+ sprays per wear (maximum projection)
Fragrance Concentration:
- Parfum/Extrait: Fewer sprays needed, longer lasting
- Eau de Parfum: Moderate spray count for good performance
- Eau de Toilette: More sprays typically required
Maximizing Your Sample Value:
- Test strategically: Try fragrances in different weather and occasions
- Document reactions: Keep notes on performance and preferences
- Share experiences: Consider splitting larger decants with friends
- Layer wisely: Some fragrances work well layered, extending usability
What's the best way to apply fragrance samples to get the true scent experience?
+Proper application technique is crucial for experiencing a fragrance's complete development and making informed purchasing decisions. After 17 years of fragrance expertise, here's our professional application guide.
Optimal Application Method:
Skin Preparation:
- Clean, unscented skin: Apply to freshly washed skin without lotion or other fragrances
- Pulse points: Target wrists, neck, and behind ears where blood flow enhances scent
- Temperature consideration: Warm skin amplifies fragrance performance
Application Technique:
- Distance: Hold atomizer 4-6 inches from skin
- Spray pattern: Apply 1-2 sprays initially for testing
- Distribution: Don't rub - let the fragrance settle naturally
- Timing: Apply 10-15 minutes before evaluation
Testing Timeline for Complete Evaluation:
| Time Phase | Notes Active | Characteristics | What to Evaluate |
|---|---|---|---|
| Initial Application (0-15 minutes) | Top notes dominant | Fresh, bright, often citrus or aromatic | First impression, projection peak |
| Heart Development (15 minutes - 2 hours) | Middle notes emerge | Floral, spicy, or fruity elements | True character, blending phase |
| Base Evolution (2-8+ hours) | Foundation notes | Woods, musks, ambers, resins | Longevity, skin chemistry interaction |
Advanced Testing Techniques:
Environmental Testing:
- Different temperatures: Test in cool morning vs. warm afternoon
- Humidity variations: Performance changes with weather conditions
- Seasonal evaluation: Some fragrances perform differently across seasons
Comparison Methods:
- Side-by-side testing: Apply different fragrances on different wrists
- Time separation: Test fragrances on different days for clearer evaluation
- Reference points: Compare to known favorites or similar scent families
Common Testing Mistakes to Avoid:
- Over-application: Too much fragrance can overwhelm and distort the experience
- Immediate judgment: Fragrances need time to develop completely
- Rubbing after application: This can crush delicate molecules and alter the scent
- Testing too many at once: Olfactory fatigue reduces accurate perception
- Ignoring skin chemistry: What works on others may perform differently on you
Skin Chemistry Considerations:
Factors Affecting Performance:
- pH levels: Acidic vs. alkaline skin affects fragrance development
- Moisture content: Well-hydrated skin holds fragrance longer
- Natural oils: Oily skin tends to amplify and extend fragrance life
- Diet and medications: Can subtly influence how fragrances smell on you
How do I choose the right fragrances to sample if I'm new to the fragrance world?
+Starting your fragrance journey can feel overwhelming, but understanding fragrance families and your personal preferences makes the process enjoyable and educational. Our curated approach helps beginners discover their signature scents efficiently.
Step 1: Identify Your Scent Preferences
Start with Familiar Scents:
- Personal care products: What body washes, candles, or perfumes do you currently enjoy?
- Natural preferences: Do you gravitate toward floral gardens, spicy foods, woody environments?
- Seasonal attractions: Are you drawn to fresh summer scents or cozy winter aromas?
- Memory associations: What scents evoke positive memories or emotions?
Step 2: Explore Core Fragrance Families
Fresh/Citrus (Perfect for beginners)
- Characteristics: Clean, energizing, office-appropriate
- Key notes: Lemon, bergamot, mint, marine accords
- Best for: Daily wear, warm weather, professional settings
- Recommended samples: LV Imagination, Gulf Orchid Mango Ice, Acqua Di Gio Profondo
Floral
- Characteristics: Romantic, feminine, versatile
- Key notes: Rose, jasmine, peony, lily of the valley
- Best for: Date nights, spring/summer, special occasions
- Recommended samples: Amouage Guidance, Flowerbomb Tiger Lily, Khair Fusion
Oriental/Spicy (Bold and distinctive)
- Characteristics: Warm, exotic, evening-appropriate
- Key notes: Cinnamon, cardamom, vanilla, amber
- Best for: Cooler weather, evening events, making a statement
- Recommended samples: Viktor & Rolf Spicebom Extreme, Amouage Royal Tobacco, Mancera Red Tobacco
Woody (Unisex appeal)
- Characteristics: Sophisticated, grounding, versatile
- Key notes: Sandalwood, cedar, vetiver, patchouli
- Best for: Professional settings, fall/winter, daily wear
- Recommended samples: Replica By The Fireplace, Tom Ford Oud Wood, Dior Homme Eau de Toilette
Step 3: Beginner-Friendly Sampling Strategy
Start Small and Focused:
- Sample set approach: Choose 3-4 fragrances from different families
- Size recommendation: 2ml decants provide adequate testing time
- Testing period: Allow 1 week per fragrance for thorough evaluation
- Documentation: Keep simple notes on preferences and performance
Progressive Exploration:
- Week 1-2: Test crowd-pleasing, versatile fragrances
- Week 3-4: Explore fragrances similar to your favorites
- Week 5-6: Try something completely different to expand horizons
- Week 7+: Refine preferences and consider niche options
Beginner Mistake Prevention:
Avoid These Common Pitfalls:
- Buying full bottles immediately: Samples prevent expensive mistakes
- Following trends blindly: Popular doesn't always mean right for you
- Ignoring seasons: Some fragrances work better in specific weather
- Over-complicating: Start with mainstream, well-reviewed options
- Rushing the process: Give each fragrance proper testing time
Budget-Conscious Discovery:
Smart Sampling Strategies:
- Discovery sets: Curated collections from specific houses
- Travel sizes: Official mini bottles when available
- Sample swaps: Trade with other fragrance enthusiasts
- Department store visits: Test before purchasing samples
Understanding Your Journey:
Fragrance preferences evolve as you become more experienced. What seems too strong initially might become perfect later. What feels sophisticated now might seem boring in six months. This evolution is natural and part of the fragrance journey.
Seasonal preferences often develop as you experience how different fragrances perform in various weather conditions. Many fragrance lovers maintain seasonal rotations rather than year-round signatures.
Are fragrance decants and samples a good value compared to buying full bottles?
+Fragrance decants and samples offer exceptional value for exploration, testing, and even regular wear, often providing 70-90% cost savings compared to full retail bottles. Here's our comprehensive value analysis.
Cost Comparison Breakdown:
| Purchase Type | Size | Average Cost | Cost per ml | Risk Factor | Commitment Level |
|---|---|---|---|---|---|
| Traditional Retail | 50ml designer bottle | $80-120 | $1.60-2.40 | High | 2-3 years to finish |
| Decant Model | 5ml decant | $8-15 | $1.60-3.00 | Low | Flexible testing |
Value Advantages of Decants:
Financial Benefits:
- Lower entry cost: Test expensive niche fragrances affordably
- Risk reduction: Avoid $100+ mistakes on unsuitable fragrances
- Collection diversity: Own 10+ different scents vs. 1-2 full bottles
- Seasonal flexibility: Switch fragrances without major investment
Practical Benefits:
- Travel friendly: TSA-compliant sizes, reduced loss risk
- Freshness maintenance: Smaller quantities used before degradation
- Storage efficiency: Requires minimal storage space
- Gift options: Affordable way to share favorite discoveries
When Full Bottles Make Sense:
Signature Scent Scenarios:
- Daily wear favorites: Fragrances you'll use 3+ times per week
- Proven performers: Scents you've thoroughly tested and love
- Special occasions: Fragrances for specific events or memories
- Collector pieces: Limited editions or discontinued favorites
Value Calculation Example:
Scenario: Testing 5 different $100 fragrances
Full Bottle Approach:
- Cost: $500 for 5 bottles (50ml each)
- Risk: Potentially dislike 3-4, wasting $300-400
- Usage: Years to finish, possible expiration
Decant Approach:
- Cost: $50 for 5ml decants of same fragrances
- Risk: Maximum $50 loss if none are suitable
- Discovery: Can test 50+ different fragrances for same $500
Maximizing Decant Value:
Strategic Purchasing:
- Size optimization: 5ml provides best value for testing
- Bulk discounts: Many sellers offer multi-decant pricing
- Seasonal timing: Purchase during sales periods
- Community buying: Group purchases for rare or expensive options
Usage Optimization:
- Application efficiency: Use proper spray technique to maximize longevity
- Storage care: Proper storage maintains quality and extends life
- Documentation: Track preferences to guide future purchases
- Sharing opportunities: Split larger decants with friends or family
Professional Recommendation:
The 80/20 Rule: Spend 80% of your fragrance budget on decants for exploration and variety, reserve 20% for full bottles of absolute favorites. This approach maximizes both discovery and value while minimizing risk.
What do fragrance notes mean, and how do I understand fragrance descriptions?
+Fragrance notes are the individual scent components that make up a fragrance's complete composition, arranged in a pyramid structure that unfolds over time. Understanding this system helps you predict preferences and make informed sampling decisions.
The Fragrance Pyramid Structure:
| Note Level | Duration | Function | Characteristics | Common Examples |
|---|---|---|---|---|
| Top Notes | First 15-30 minutes | Create initial impression | Light, volatile, evaporate quickly | Citrus, herbs, light fruits |
| Middle/Heart Notes | 30 minutes - 4 hours | Form main character | Well-balanced, longer-lasting | Florals, spices, fruits |
| Base Notes | 2-8+ hours | Provide foundation | Heavy, long-lasting, warm | Woods, resins, musks |
Decoding Common Fragrance Terminology:
Concentration Levels:
- Parfum/Extrait (20-40%): Most concentrated, longest lasting, most expensive
- Eau de Parfum (15-20%): Strong concentration, good longevity, versatile
- Eau de Toilette (5-15%): Lighter, shorter wear time, often more affordable
- Eau de Cologne (2-4%): Very light, refreshing, requires frequent reapplication
Performance Descriptors:
- Projection: How far the scent travels from your body (intimate, moderate, beast mode)
- Sillage: The scent trail you leave behind when moving
- Longevity: How long the fragrance remains detectable on skin
- Linear vs. Complex: Whether the scent stays consistent or evolves over time
Understanding Note Families:
Citrus Family:
- Characteristics: Fresh, clean, energizing
- Key players: Lemon, orange, grapefruit, bergamot
- Best for: Hot weather, daytime, office wear
- Personality: Optimistic, approachable, professional
Floral Family:
- Sub-categories: Single florals, bouquets, green florals, powdery florals
- Range: From fresh and dewy to rich and intoxicating
- Versatility: Can be innocent or seductive depending on composition
- Seasonal: Generally spring/summer but some work year-round
Oriental Family:
- Components: Spices, resins, vanilla, exotic flowers
- Character: Warm, mysterious, often evening-appropriate
- Cultural: Often inspired by Eastern perfumery traditions
- Intensity: Usually bold and attention-getting
Woody Family:
- Types: Dry woods, creamy woods, smoky woods
- Gender: Often unisex or masculine-leaning
- Sophistication: Generally considered elegant and mature
- Versatility: Works across seasons and occasions
Reading Fragrance Descriptions Like a Pro:
Pyramid Analysis:
- Identify dominant family: Which note category is most prominent?
- Balance assessment: Are notes complementary or contrasting?
- Complexity evaluation: How many notes are listed? (More isn't always better)
- Seasonal clues: Do notes suggest warm or cool weather wear?
Marketing Language Translation:
| Marketing Description | Translation | What to Expect |
|---|---|---|
| "Fresh and clean" | Light, citrus-heavy | Office-appropriate, daytime wear |
| "Mysterious and seductive" | Heavy orientals | Evening wear, bold projection |
| "Sophisticated and elegant" | Well-balanced, expensive-smelling | Versatile, professional occasions |
| "Youthful and playful" | Sweet, fruity | Casual wear, lighter occasions |
Common Note Combinations and Their Effects:
- Citrus + Marine = Fresh, clean, summer-appropriate
- Rose + Oud = Luxurious, Middle Eastern-inspired, complex
- Vanilla + Tobacco = Warm, cozy, gourmand-leaning
- Bergamot + Tea = Sophisticated, calming, versatile
Practical Application Tips:
When Reading Reviews:
- Focus on development: How does the fragrance change over time?
- Performance feedback: Look for longevity and projection comments
- Season/occasion mentions: When and where do people wear it?
- Skin chemistry notes: How does it perform on different people?
Personal Note Preferences:
- Track reactions: Keep notes on which individual notes you love/hate
- Identify patterns: Do you prefer fresh openings? Warm bases?
- Consider evolution: Your preferences may change with experience and seasons
How are your decants packaged and shipped to ensure they arrive safely?
+Our professional packaging and shipping processes ensure your fragrance decants arrive in perfect condition, utilizing specialized materials and methods developed over 20 years of fragrance retail experience.
Decant Container Specifications:
Professional Atomizer Bottles:
- Material: High-quality glass (amber or clear) with UV protection
- Atomizer quality: Fine-mist spray mechanism for even application
- Seal integrity: Leak-proof caps with tight-fitting mechanisms
- Size accuracy: Precisely measured volumes using professional equipment
- Labeling: Clear identification with fragrance name, concentration, and size
Quality Control Process:
- Visual inspection: Each container checked for cracks, chips, or defects
- Seal testing: Every cap tested for proper closure and leak prevention
- Spray functionality: Atomizer mechanisms tested before filling
- Cleanliness verification: Bottles cleaned and dried to prevent contamination
Protective Packaging System:
Individual Protection:
- Plastic wrapping: Each decant wrapped in protective film
- Cap securing: Additional tape/wrap around cap area to prevent loosening
- Bubble wrap: Individual bubble wrap cocoons for impact protection
- Leak containment: Secondary bagging to contain any potential leaks
Box Configuration:
- Sturdy boxes: High-quality cardboard designed for liquid shipping
- Internal cushioning: Multiple layers of protective materials
- Separation materials: Dividers prevent bottle-to-bottle contact
- Fill optimization: Proper box sizing to prevent shifting during transit
Shipping Methods and Timeframes:
| Shipping Method | Timeframe | Features | Insurance |
|---|---|---|---|
| Standard Shipping (USPS Ground) | 5-7 business days | Full tracking, most economical | Up to $50 value |
| Expedited Shipping (USPS Priority) | 2-3 business days | Priority handling, better packaging | Up to $100 value |
| Express Shipping (USPS Express) | 1-2 business days | Money-back guarantee, premium handling | Full value coverage |
Temperature and Seasonal Considerations:
Hot Weather Protocols (Summer months):
- Insulated packaging: Thermal protection materials
- Expedited shipping: Faster transit to reduce heat exposure
- Hold for pickup: Option to hold packages at post office
- Weekend avoidance: No Friday shipments during extreme heat
Cold Weather Protocols (Winter months):
- Insulation protection: Prevent freezing during transit
- Indoor delivery: Instructions for protected delivery locations
- Weekend considerations: Avoid packages sitting in cold trucks
Damage Prevention and Insurance:
Comprehensive Protection:
- Fragile labeling: Clear marking for carrier awareness
- Multiple barrier packaging: Redundant protection layers
- Photo documentation: Pictures of packaging process for claims
- Value declaration: Proper insurance coverage for valuable items
Claim Process:
- Immediate notification: Contact us within 24 hours of delivery
- Photo documentation: Pictures of damaged packaging and contents
- Replacement process: Immediate replacement shipping for verified damage
- Insurance filing: We handle all carrier insurance claims
Tracking and Communication:
- Shipping confirmation: Email with tracking information
- Transit updates: Automated status emails during shipping
- Delivery confirmation: Notification upon successful delivery
What's your return or exchange policy if I'm not satisfied with my purchase?
+We stand behind our products with a comprehensive satisfaction guarantee designed to build trust and ensure you have a positive fragrance discovery experience, even when exploring unfamiliar scents.
30-Day Satisfaction Guarantee:
Return Eligibility:
- Timeframe: 30 days from delivery date for returns
- Condition requirements: Minimum 85% product remaining
- Original packaging: Items should be in original containers
- Documentation: Order number and reason for return required
What's Covered:
- Quality issues: Damaged, leaking, or defective products